FAQ
Have questions? We have answers.
Can my succulent sit in the package until I’m ready to gift it?
Can my succulent sit in the package until I’m ready to gift it?
No, please remove your plant from its package as soon as you can so it can be in its best condition when you gift it.
What happens if I inputted the wrong shipping address?
What happens if I inputted the wrong shipping address?
If your package isn’t shipped, you can just message us and we’ll change it to the correct address.
If your package is already shipped, it is too late to change the address. We have to wait until the package comes back to us so we can re-ship it out to the correct address. Our boxes custom personalized items and are therefore non-refundable/ non-exchangeable.
What if I need my order on a certain day?
What if I need my order on a certain day?
Please make sure to either message us or leave a note while ordering so we can delay shipment.
Return and Exchange Policy:
Return and Exchange Policy:
These are custom personalized items and are therefore non-refundable/ non-exchangeable.
What happens if the item arrives damaged?
What happens if the item arrives damaged?
If you received a damaged item, you have a 48-hour window after its delivery to notify and we will do out best to make it right for you.
Succulent Care Guide
Succulent Care Guide
Please make sure to either message us or leave a note while ordering so we can delay shipment.
How do I purchase multiple boxes if I’m sending them all to different addresses?
How do I purchase multiple boxes if I’m sending them all to different addresses?
If you are planning to send 5 or more boxes to different places, You can use our spreadsheet format to compile the addresses. Once the addresses are inputted into the spreadsheet, you can send us the link through email and place one order.
https://docs.google.com/spreadsheets/d/1Yplb1cm9Vge2DT9tcJmUvBUs5t_iJXtXNhkqFFs8JMk/edit?usp=sharing